Frequently Asked Questions
Everything you need to know about our smart home solutions and services.
What is the standard shipping time for Proscenic products?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days to arrive.
Do your smart appliances come with a warranty?
Yes, all Proscenic products include a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What is your return policy for home appliances?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging within 30 days of delivery.
How do I connect my device to the Proscenic Home app?
Download the Proscenic Home app from the App Store or Google Play, create an account, and follow the on-screen instructions to pair your device via 2.4GHz Wi-Fi.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout.
Can I purchase replacement filters and accessories?
Yes, we stock a full range of genuine replacement filters, brushes, and batteries in our 'Accessories' section to keep your appliances running at peak performance.