Returns & Exchanges
At Proscenic, we stand behind the quality of our home cleaning solutions and offer a 30-day money-back guarantee to ensure you are completely satisfied with your purchase. If your smart appliance doesn't meet your expectations, our streamlined return process makes it easy to get a refund or replacement.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your Proscenic device in its original packaging, including all accessories, manuals, and components that were included in the initial shipment.
Ship the Product
Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location, ensuring you keep a copy of the tracking number for your records.
Inspection and Refund
Once our warehouse team inspects the returned item to confirm its condition, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing